FAQ'S

Any scarf that is received and is faulty can be returned to Head Office & a replacement will be sent the next business day. If you have questions in regards to your faulty item, please call us on +61 3 9696 2950 or email us on sales@leegarrett.com.au. Items must be unworn and in original condition, in the original packaging & with product labelling attached. We will not accept any goods for return which have been damaged, or where Care Instructions have note been followed. lee garrett will not be responsible for any returned goods until they have been received by us - we recommend return by registered parcel post. We will not be responsible for return parcels lost or damaged in return transit. Any refunded amount will only cover the value of the items purchased, not shipping & handling charges. lee garrett will not accept return of lee garrett items purchased through our retailers. These goods can only be returned through the store of original purchase.

Yes, you are able to cancel or change your order once it has been submitted. Please call us or emails us with your changes & we shall amend your order. As we ship all orders the next day, you must notify us of ANY changes ASAP. lee garrett reserves the right to cancel any order.

Some scarves may slightly differ from the pictures on the site. As all our scarves are hand printed, each piece is unique & has it's very own intensity of colour & print.

If you have any queries regarding your order, please call us on +61 3 9696 2950 or email us on sales@leegarrett.com.au

Most orders will be dispatched within 48 hours of receipt of order. We use Australia Post's Registered Parcel Service. Major Australian cities should receive the next day, however rural & regional areas may take up to 5 days to receive. For all deliveries to countries outside of Australia, we use Australia Post. Deliveries can take up to 8 working days and all are charged at a flat rate of $20 AUD. Registered Parcel Post deliveries must be signed for when it is delivered.

All designs and photographic material are subject to copyright and are wholly owned by lee garrett. No material represented on the lee garrett website may be used without prior written authorisation.

All product and shipping prices quoted on the website are in Australian Dollars (AUD). All transactions are settled in AUD.

All purchases delivered to an Australian postcode incur the standard Government Goods & Services Tax (GST). All prices quoted online include GST. Purchases shipped to an International address are exempt from Australian taxes - prices quoted do not include any overseas duties, customs or import charges that may apply and will be at the expense of 'you' the purchaser and not the covered or the responsibility of lee garrett.

lee garrett only uses natural textiles. Please treat with care your textile product. For the best care information - please refer to the labels attached to your product. Some scarves may require airing after delivery. Further information on care for specific items can be obtained by emailing us at sales@leegarrett.com.au

lee garrett recognises and respects your privacy and will treat your personal information as private. It is necessary to collect your personal information in order to conduct business with you. Personal information collected will be kept safe, confidential and respected. We only use your personal information for purposes which you gave it to us. We will not pass on or sell your personal information to any third party - however your information may need to be shared with others who may require this information to complete your order such as Australia Post. Only those details deemed absolutely necessary including information required by law may be shared. If you cancel your order with us, none of your information will be retained. Any contact we have with you about your order will be by email only. Other than joining our newsletter list, we will not contact you with unsolicited email. You may access personal information we hold about you or you can ask us to correct personal information we hold about you. If you are included on our email and / or newsletter list, you may opt out of further contact from us by emailing us at sales@leegarrett.com.au and typing in the subject bar "remove me from your mailing list" or by clicking the "unsubscribe" button on all newsletters.

lee garrett recognises and respects your privacy and personal information. Information details provided by you to transact with lee garrett are not kept on the site. Such information is only used for the transaction you enact and is not retained by lee garrett beyond that transaction. The lee garrett site uses the SecurePay Payment Gateway. SecurePay Payment Gateway is a secure online payment service that lets you pay using Visa and MasterCard. SecurePay provide the most secure payment platform available in the market today. For your privacy, your credit card statement will show our initials only and will not include any references relating to the product purchased. All products delivered to you will be delivered in plain packaging with no reference to lee garrett other than our return address. The only information about you that we retain is information you provide to us to be on our email / newsletter list. You may access this information at any time. You may change this information at any time. You may remove this information from our records at any time. No other information about you, or about your transactions with lee garrett, is retained.